Refund Policy for Youngih

Last Updated: 2025.09.15

At Youngih (“we,” “us,” or “our”), we want you to feel confident and satisfied with every purchase of our fitness apparel. This Refund Policy outlines the terms, conditions, and process for requesting a refund for products bought through our website (www.youngih.com, the “Site”). By placing an order on the Site, you agree to comply with this Refund Policy, as well as our Terms of Purchase and Privacy Policy.

1. Eligibility for Refunds

To qualify for a refund, your return must meet the following criteria:

  • Timeframe: The request for a refund must be initiated within 60 days of the delivery date of your order. We cannot process refund requests received after this 60-day window.
  • Product Condition: The product(s) being returned must be in unused, unworn, and undamaged condition, with all original tags, labels, and packaging intact. Products that show signs of wear (e.g., stains, tears, stretched fabric), have missing tags, or have been altered (e.g., cut, hemmed) are not eligible for a refund.
  • Proof of Purchase: You must provide a valid proof of purchase, such as your order number (found in your Order Confirmation email) or a copy of your transaction receipt.
  • Exceptions: Customized or personalized products (if offered) are not eligible for refunds unless they are defective, damaged, or incorrect (e.g., wrong size/color) upon receipt.

2. How to Request a Refund

Follow these steps to initiate a refund:

  1. Contact Customer Service: Reach out to our customer service team at [email protected]. In your email, include:
  • Your full name and email address linked to the order.
  • Your order number.
  • The name and size of the product(s) you wish to return.
  • A brief reason for the refund request (e.g., “product doesn’t fit,” “changed mind”).
  • For defective/damaged products: Attach clear photos of the issue (e.g., tear in fabric, incorrect print) and the original packaging (if damaged).
  1. Receive Return Instructions: Within 1–2 business days, we will respond with a prepaid return shipping label (free of charge, as part of our global free shipping policy) and detailed instructions on how to package and ship the product(s) back to us.
  2. Ship the Product(s): Package the eligible product(s) securely (using the original packaging if possible), attach the prepaid return label, and drop the package off at the designated shipping carrier location. Keep the shipping receipt or tracking number for your records—this helps us locate your return if there are delays.
  3. Return Inspection: Once we receive your returned package (typically 6–12 business days after shipment, depending on your location), our team will inspect the product(s) to confirm they meet the refund eligibility criteria.

3. Refund Processing Timeline and Method

  • Inspection Outcome: If your return is approved (meets eligibility criteria), we will process your refund within 5–10 business days of the inspection. If your return is denied (e.g., product is worn/damaged), we will notify you via email and arrange to ship the product(s) back to you at no additional cost.
  • Refund Method: Refunds will be issued to the original payment method used for the order. For example:
  • If you paid with a credit/debit card, the refund will be credited back to that card.
  • If you paid via PayPal or another third-party processor, the refund will be sent to your linked account.
  • Processing Delays: Please note that while we process refunds within 5–10 business days, it may take additional time (typically 3–7 business days) for the refund to appear in your account. This depends on your financial institution’s or payment processor’s internal processing times—we cannot speed up this step.
  • Refund Amount: You will receive a full refund of the product’s purchase price (in USD, the sole currency of our Site). We do not deduct any restocking fees or return shipping costs—all return shipping is free for eligible refunds.

4. Special Cases

4.1 Defective, Damaged, or Incorrect Products

If you receive a product that is defective (e.g., faulty stitching), damaged (e.g., torn during shipping), or incorrect (e.g., you ordered a size M but received a size L), follow the same refund request process (Section 2) and include photos of the issue. We will:

  • Approve your refund immediately (no need to wait for return inspection, in most cases).
  • Cover all return shipping costs (via prepaid label).
  • Optionally, offer to send a replacement product (if in stock) at no extra cost—you can choose between a replacement or a full refund.

4.2 Missing or Lost Packages

  • Missing Return Package: If the shipping carrier marks your return package as “delivered” but we have not received it, contact us at [email protected] with your return tracking number. We will work with the carrier to locate the package. If the package cannot be found within 10 business days, we may require additional verification (e.g., shipping receipt) before approving a refund.
  • Lost Original Order: If your original order (shipped to you) is marked as “delivered” but you never received it, contact us within 7 days of the delivery date. We will investigate with the shipping carrier; if the package is confirmed lost, we will issue a full refund or send a replacement (your choice).

5. Refund Exceptions and Limitations

  • Change of Mind: We honor refunds for “change of mind” requests, but only if the product meets all eligibility criteria (unused, original tags intact, within 60 days of delivery).
  • Late Returns: Refund requests initiated after the 60-day delivery window will not be approved, unless required by applicable local consumer protection laws.
  • Third-Party Purchases: Products bought from authorized retailers (not directly through our Site) must be returned to the original retailer—we cannot process refunds for purchases made outside [www.youngih.com].

6. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site or placement of orders after the changes take effect constitutes your acceptance of the revised policy. We encourage you to review this Refund Policy periodically for updates.

7. Contact Us

If you have questions, concerns, or need help with a refund request, please contact our customer service team at:

Email: [email protected]

Website: www.youngih.com