Shipping Policy for Youngih

Last Updated: 2025.09.15

At Youngih (“we,” “us,” or “our”), we are committed to getting your fitness apparel to you quickly and reliably, no matter where you are in the world. This Shipping Policy outlines the details of our shipping services—including processing times, delivery timelines, shipping costs, and logistics support—for orders placed through our website (www.youngih.com, the “Site”). By placing an order on the Site, you agree to the terms of this Shipping Policy, as well as our Terms of Purchase and Privacy Policy.

1. Order Processing Time

After you place an order and we send you an Order Confirmation email (verifying payment and product availability), we will process your order within 1–3 business days. Business days exclude weekends (Saturday and Sunday) and major public holidays (e.g., Christmas Day, New Year’s Day, Thanksgiving Day in the U.S.), during which processing may be delayed.

Processing Steps: Our processing time includes verifying your payment, checking product stock, preparing your items for shipment (e.g., quality inspection, packaging), and handing the package over to our shipping carrier.
Stock Limitations: If a product in your order is temporarily out of stock, we will notify you via email within 24 hours of order placement. You may choose to wait for the product to be restocked (we will share an estimated restock date) or cancel the out-of-stock item (with a full refund for that item, if payment has already been processed).

2. Shipping Costs: Global Free Shipping

We are proud to offer free standard shipping on all orders worldwide—no minimum order value required. This benefit is automatically applied at checkout, and you will not be charged any shipping fees, regardless of your delivery location.

No Hidden Fees: The price you see for products on the Site (in USD, our sole transaction currency) is the total amount you pay for the items; we do not add surcharges for international shipping, customs clearance, or delivery to remote areas.
Shipping Method: All orders are shipped via our trusted global shipping partners (e.g., FedEx, UPS, DHL, or local postal services, depending on your location). We do not offer expedited, express, or overnight shipping at this time—all orders are delivered via standard shipping.

3. Delivery Timeline

Once your order is processed and shipped, delivery times vary by destination but generally take 6–12 business days for all locations worldwide. This timeline starts from the date your package is handed over to the shipping carrier (not from the date you placed the order).

Delivery Estimates by Region (for reference only—actual times may vary):
North America (U.S., Canada): 6–8 business days
Europe: 7–9 business days
Asia Pacific: 8–10 business days
South America, Africa, Middle East: 10–12 business days
Factors Affecting Delivery: Delivery times may be extended due to:
Customs clearance delays (common for international orders—we provide all necessary documentation to minimize this, but clearance times are determined by local customs authorities).
Public holidays or peak shipping seasons (e.g., Black Friday, Christmas, New Year’s).
Weather events, natural disasters, or logistical disruptions in your area.
No Delivery Guarantees: While we strive to meet the 6–12 business day timeline, we cannot guarantee exact delivery dates, as they are ultimately determined by the shipping carrier and external factors beyond our control.

4. Shipping Tracking

Once your order is shipped, we will send you a Shipping Confirmation email containing a unique tracking number and a link to the carrier’s website. You can use this tracking number to:

Monitor the status of your package (e.g., “In Transit,” “Out for Delivery,” “Delivered”).
View the estimated delivery date (updated by the carrier).
Track the package’s location (where available).
Tracking Delays: It may take 24–48 hours for the carrier’s website to update the tracking information after we send the Shipping Confirmation. If you do not see tracking details immediately, please check back later.
Lost Tracking: If your tracking number is not working or shows no updates for more than 3 business days, contact our customer service team at [email protected] with your order number—we will work with the carrier to resolve the issue.

5. Customs and Duties

For international orders (delivered outside the U.S.), your package may be subject to customs duties, taxes, or fees imposed by your local government. These charges are separate from your order total and are the responsibility of the recipient (you).

Customs Documentation: We include a commercial invoice with every international order, which lists the product details, value (in USD), and country of origin—this helps customs authorities process your package quickly.
Paying Customs Fees: If your package is held by customs and requires payment of duties/taxes, the shipping carrier will contact you directly to collect these fees before delivering the package. Failure to pay these fees may result in the package being returned to us, and we will not issue a refund until we receive the returned package (you will not be charged for return shipping).

6. Missing, Lost, or Damaged Packages

6.1 Missing Packages (Marked as “Delivered” but Not Received)

If the shipping carrier marks your package as “delivered” but you have not received it:

Check your delivery location (e.g., mailroom, front porch, neighbor’s house—carriers may leave packages in secure spots).
Contact your local carrier office with the tracking number to confirm the delivery address and recipient.
If you still cannot locate the package, contact us at [email protected] within 7 days of the “delivered” status update. We will investigate with the carrier; if the package is confirmed lost, we will issue a full refund or send a replacement (your choice).

6.2 Lost Packages (In Transit for Over 15 Business Days)

If your package shows “In Transit” but has no updates for more than 15 business days (or has not been delivered after 12 business days from shipping), contact us at [email protected]. We will:

File a lost package claim with the shipping carrier.
Provide you with updates on the claim status (typically resolved within 5–7 business days).
Issue a full refund or send a replacement once the carrier confirms the package is lost.

6.3 Damaged Packages

If you receive a package that is damaged (e.g., torn box, crushed items) or if the product inside is damaged:

Refuse delivery (if possible) and ask the carrier to return the package to us.
If you accept the package, take clear photos of the damaged packaging and the damaged product.
Contact us at [email protected] within 3 days of delivery, including your order number and the photos. We will:

Send you a replacement product (if in stock) at no extra cost.
Or issue a full refund (your choice).
Arrange for the damaged package to be returned to us (free of charge, via a prepaid label).

7. Address Changes and Order Cancellations

7.1 Address Changes

If you need to change the shipping address for your order, contact us at [email protected]within 24 hours of placing the order. We can only update the address if your order has not yet been processed and shipped. Once the package is in transit, we cannot change the address—you will need to contact the shipping carrier directly to request a redirect (fees may apply, determined by the carrier).

7.2 Order Cancellations

To cancel an order, contact us at [email protected]within 24 hours of placing the order. We can only cancel orders that have not yet been processed or shipped. If your order has already been shipped, we cannot cancel it—you will need to follow our Refund Policy to return the product for a refund once you receive it.

8. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site or placement of orders after the changes take effect constitutes your acceptance of the revised policy. We encourage you to review this Shipping Policy periodically for updates.

9. Contact Us

If you have questions, concerns, or need help with a shipping-related issue (e.g., tracking, missing package, damaged items), please contact our customer service team at:

Email: [email protected]

Website: www.youngih.com